Mischief
Support

Help centre

Answers to the most common questions. Still stuck? Email support@miscproj.shopMonday to Friday, 09:00–18:00 UK time (GMT/BST).

Using the studio

How do I build a kit?

Open the studio, describe your show, pick a tone and what you need, then select Build my show kit. You get a brief, asset previews and a trailer reel you can export.

Can I change the tone or colour?

Yes. Adjust the tone, art form or premise and rebuild — the whole kit re-tunes to match.

How do I export?

Use Download Show Kit under your results to save the full brief, poster concepts, captions, beat list and asset references.

Plans & billing

Which plan do I need?

Curtain is free for a single monthly draft. Spotlight suits one production run. Headline adds trailer reels, tour variants and unlimited shows.

How do I cancel?

Cancel any time from your Stripe billing portal or by emailing support. You keep access to the end of the period.

Do you offer refunds?

See the Refund & Cancellation Policy. In short: subscriptions are not pro-rated, but we will always help if a render fails.

Rights & responsibilities

Who owns the outputs?

You do. Generated assets are yours to use for your show, subject to the Content License and Acceptable Use policies.

What about music and likeness?

You are responsible for music sync licensing, script/footage rights and performer likeness/name rights. Mischief generates fictional figures by default.

Do you sell tickets?

No. Mischief never sells, collects or processes tickets or show payments.